Agentic AI is moving beyond assisting employees and customers to taking action on their behalf—from making decisions and initiating transactions to interacting with digital services autonomously. This creates a new leadership challenge: how can organisations unlock the value of AI agents while maintaining security, privacy, accountability and a seamless customer experience?

At the heart of the answer is customer identity and access management (CIAM). As AI agents act for people, organisations need to know who is behind each interaction, what an agent is authorised to do, how consent and context are managed, and when human oversight is required. A modern CIAM strategy can provide the identity, authentication, authorisation and governance foundations needed to establish trust in agent-led journeys.

This executive roundtable will bring together CIOs, CISOs and senior technology and security leaders across Eastern Europe to discuss the practical implications of agentic AI. We will explore emerging risks, governance priorities and the capabilities organisations should build now to enable secure, trusted and customer-centric AI adoption.

The discussion will focus on real-world questions, including:

•How should organisations distinguish between a human, an AI agent and an agent acting on behalf of a customer?

•What level of access and autonomy should agents receive and how can that access be continuously governed?

•How can security, privacy and customer experience teams align around a trusted approach to agentic AI?

•What CIAM capabilities are essential for scaling AI-enabled digital experiences safely?