14 May 2026
Lilibet’s Mayfair, London
Friction in customer operations continues to drive up cost to serve, whether through repeat contacts, slow resolution times, peak time pressure, or inconsistent responses that impact customer trust. Many organisations are looking at AI to improve efficiency, but the reality is that results vary depending on where and how it is applied.
This closed-door discussion will focus on practical experiences of using AI in customer operations where it is delivering measurable impact, where it has been harder to realise value and what needs to be in place to scale it safely.
Key discussion areas:
Discover what awaits you at The Cost of Friction in Customer Operations: Where AI Helps and Where It Hurts, by DruidAI.
Druid AI (druidai.com) delivers AI that works: proven, industry-ready AI Agents built on an enterprise Conversational AI platform and powered by the Druid Conductor for intelligent orchestration. Designed to build on high-impact Customer Experience (CX) journeys and expand into Employee Experience (EX) automation, Druid AI helps organizations deploy always-on, policy-accurate agents across channels, integrating seamlessly with existing enterprise systems. With reusable workflows and content packs, plus embedded multilingual capability and bi-directional translation, Druid AI enables secure, governed automation at enterprise scale. Founded in 2018, Druid AI supports an ecosystem of 250+ partners and 350+ clients globally.
Lilibet's, Bruton Street, London, UK
Lilibet's, Bruton Street, London, UK
Your pass grants you full complimentary access to exclusive curated experiences, including dinners and other private getaways at some of the world’s most prestigious venues. Enjoy ample networking opportunities in a closed-door environment, courtesy of our exclusive sponsoring partner for each specific gathering.
Our Xperiencial gatherings offer an unparalleled opportunity to connect with senior executives, share insights, and explore potential collaborations in some of the world’s most luxurious settings. It’s a unique environment to engage with industry leaders and exchange invaluable perspectives on the latest trends and innovations in a closed-door, invitation only setting.
No preparation is needed on your part. We take care of all the finer details. Simply arrive at the specified time, date, and location, and we’ll handle the rest to ensure you have a seamless and enjoyable experience.
For further inquiries or assistance, please feel free to contact us at contactus@edsxevents.com