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Shaping Smarter Cities: Innovation, Complexity & Citizen Impact with Gurpreet Muctor, CDTO at Westminster City Council

Digital transformation in local government isn’t just about technology — it’s about improving urban life.

In this episode of CXO Secrets, David McClelland is joined by Gurpreet Muctor, Chief Data and Technology Officer at Westminster City Council, to explore the challenges and opportunities of leading a global city. Gurpreet explains how data, technology, and collaboration are helping deliver smarter infrastructure, citizen-focused services, and solutions to pressing urban issues.

They discuss AI-powered street issue reporting, clean air route planning, balancing climate, housing, and health priorities, and why purpose-driven leadership must guide innovation in public service.

A must-listen for technology and civic leaders driving meaningful change in complex, high-impact environments.

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Gurpreet Muctor
CDTO
Westminster City Council

A senior business-focused technology leader with considerable experience in supporting the definition and execution of digital strategies in telecoms, utilities and manufacturing multinational companies. Strong change professional with an established track record in digital strategy, ecosystems, innovation and technology management and business transformation to design new business models, develop new value propositions.An advocate of data and experience-driven innovation and human-centered design to create stakeholder value with a strong interest in ecosystem business models.Proven global leadership in establishing and managing high-performing multi-disciplinary and multi-cultural teams across different international locations. Passionate about fostering entrepreneurial, creative, inclusive and empowered organisational cultures.Warwick Business School MBA (distinction) awarded the best student research paper at the 81st Academy of Management Science Conference, and my research has been published in the International Journal of Operations & Production Management.

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