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S4 E8

The CISO as the Orchestrator: Building Trust for Secure AI Innovation

Technology transformation is not just about replacing old systems. For legacy brands, it’s about modernising the customer experience, removing friction from operations, and creating the foundations for sustainable growth – without losing what made the brand successful in the first place.

In this episode of CXO Secrets, David McClelland sits down with Tim Newton, Chief Technology Officer and Head of Brand Operations at Long John Silver’s, to explore what it takes to modernise a 56-year-old brand in a rapidly changing market. With responsibility spanning technology, operations and the franchise community, Tim shares how he is helping the organisation evolve its technology while keeping customers, restaurant teams and franchisees at the centre of transformation.

Tim explains why technology should only be built when it creates a genuine competitive advantage, how digital channels and modern drive-through experiences are changing the customer journey, and why reducing friction is at the heart of effective technology leadership. He also discusses the challenges of managing change across a large franchise network, the rise of Shadow AI, and why technology leaders need to know when to step out of the weeds – and when to get right back into them.

Topics include:

  • Modernising a legacy brand without losing its identity and customer loyalty
  • Using technology to remove friction for restaurant teams and customers
  • Why technology increasingly forms part of the brand experience
  • Transforming digital channels, kiosks and drive-through experiences
  • Building an integrated technology ecosystem across the enterprise
  • Why CTOs should build only where technology creates genuine differentiation
  • Balancing business demands with practical buy-versus-build decisions
  • Managing transformation across corporate and franchise-owned locations
  • Communicating change effectively across a distributed workforce
  • Using “Why Wednesdays” to build understanding and strengthen culture
  • The rise of Shadow AI and empowering teams to experiment responsibly
  • How AI is changing the way non-technical teams build business solutions
  • Turning executive vision into practical technology and operational change
  • Why technology leaders need to know when to “get into the weeds”
  • The leadership discipline that keeps Tim focused and effective
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Radhika Bajpai
CISO
Russell Investments

Radhika Bajpai is an enthusiastic, results-driven entrepreneurial leader and business partner who thrives on building teams focused on setting and surpassing aggressive goals in challenging environments. Radhika is a Senior Executive with 20+ years of financial services experience performing financial, operational, compliance, and regulatory internal control reviews, risk assessments, analysis, and risk mitigation.

Radhika has expertise in Risk Management, Control Oversight, Strategic Planning, Regulatory Response, Operational Risk, Project Management, Compliance, Recovery and Resolution, Business Continuity Planning, Sarbanes Oxley (SOX), Risk and Control Self-Assessment (RCSA), SSAE18/SOC1 domains. She is an IT risk and cybersecurity professional with exceptional interpersonal skills and “hands-on” experience in information risk management, incident response, policy development, regulatory compliance, and training & awareness program development.

Radhika has led external Audit Assurance programs with responsibility for continuous control monitoring and data analytics in various top-tier global financial institutions like Goldman Sachs and Bank of New York Mellon. Radhika is currently the Global Lead of Risk and Controls Assurance at Google Cloud

Throughout her career, Radhika has led various projects in designing IT general controls following NIST Cybersecurity, ISACA COBIT, and Unified Compliance frameworks including access and entitlement management, change management, technical operations, and physical security domains. Radhika has a keen understanding of national and international laws, regulations, policies, and ethics related to cybersecurity controls in the financial industry. In 2019, she also completed her second Master’s degree in Cybersecurity Risk & Strategy from NYU School of Law and NYU Tandon School of Engineering.

Radhika is an experienced Public Speaker and an Advisory Board Member currently serving on the Board of Sightline Security and ThriveDX (formerly HackerU). Radhika is a 2022 Women in Power Fellow of 92nd Street Y’s Belfer Center for Innovation & Social Impact fellowship program to support senior-level women advancing to the highest levels of leadership across sectors. She is also an active member of the ISACA New York Metropolitan Chapter. Radhika has been a session presenter, panelist, and judge in various industry events and seminars organized by multiple renowned institutions.

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