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S3 E9

Assumptions Are the Enemy: Why Digital Transformation Fails in Local Government

Digital transformation in local government doesn’t fail because of technology — it fails because leaders misunderstand how work really gets done.

In this episode of CXO Secrets, David McClelland is joined by Ade Bamigboye, CTO at the Royal Borough of Kensington and Chelsea, to explore what meaningful transformation looks like inside complex, taxpayer-funded organisations. Drawing on experience across the private and public sectors, Ade explains how legacy systems, shadow IT, and organisational culture stall progress — and why change management matters more than tools.

They also discuss AI and automation in government, balancing innovation with resilience, and what it takes to deliver sustainable digital change in high-accountability environments.

A must-listen for senior technology and business leaders navigating transformation in the public sector.

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Ade Bamigboye
CTO
Royal Borough of Kensington and Chelsea

Ade is CTO at the Royal Borough of Kensington and Chelsea. His remit includes strategic business engagement, new / disruptive technology, architecture and data strategy. Ade has worked across several sectors over the last twenty years, including legal, automotive, publishing, healthcare, retail and non-profit. Leveraging new technology to deliver change and business improvement has been a consistent theme. He is also a Certified Information Privacy Professional, an area that is becoming increasingly important as more effort is delivered to enabling efficient public sector services through data driven decision making and where there is much sensitivity around the management and use of personal data. Outside of his public sector role he advises non-profit organisations on technology strategy, cyber security and data privacy.

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