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S1 E10

The Future of Cybersecurity & AI: Innovation, Risk, and Leadership in Retail with Wendy Ng, BISO at Marks & Spencer

Cybersecurity isn’t just about technology — it’s about bridging business and security.

In this season finale of CXO Secrets, David McClelland is joined by Wendy Ng, Business Information Security Officer (BISO) at Marks & Spencer, to explore the evolving role of cybersecurity in a rapidly changing digital landscape. Wendy shares how her background in genetics and computational biology informs her approach to risk, security, and innovation, and why the BISO role is critical for aligning technology with business priorities.

They discuss the importance of humans as orchestrators of AI and automation, balancing security, efficiency, and business needs, and effectively communicating risk to executives. Wendy also offers insights on curiosity-driven leadership, managing retail-specific cyber risk, and strategies for embedding security across an organization.

A must-listen for CISOs, BISOs, and senior technology leaders navigating digital transformation while keeping security front and center.

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Wendy Ng
BISO
Marks and Spencer

Experienced security business leader with a strong background in technology strategy, cloud security, and DevSecOps. Proven track record in leading and managing teams, developing and implementing secure technology strategies, and aligning them with business objectives. Adept at communicating complex technical issues to senior management and fostering an enabling technology and security culture within organisations. Demonstrated commitment to advancing the technology field through community contributions, including 100 articles and blogs for organisations such as the Cloud Security Alliance and Deloitte UK. Delivered keynote addresses for events at the United Nations, Black Hat, and the Financial Times. Technical acumen honed through experiences in architecture and systems design at Cisco, PwC, and Deloitte. Practical experience in machine learning and artificial intelligence, which underpins LLMs and MLLM. Scientific training with a doctorate from the University of Oxford.

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