Optimizing Call Center Operations: Strategies for Enhancing Customer Interactions

20 Sep 2024

Lazy Betty, Atlanta

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In an era where exceptional customer service can set a brand apart, Chief Customer Officers (CCOs) play a pivotal role in transforming call center operations. Join us for an exclusive roundtable dinner to explore innovative strategies for elevating call center performance and improving customer satisfaction.

Key Discussion Topics:

  • Enhancing Agent Productivity: Techniques for training and supporting agents to boost efficiency and effectiveness.
  • Leveraging Technology for Better Service: How to integrate advanced tools and platforms to streamline operations and enhance the customer experience.
  • Data-Driven Insights: Using analytics to understand customer needs and tailor interactions for better outcomes.
  • Customer Experience Improvement: Strategies for identifying and addressing pain points to drive higher levels of satisfaction and loyalty.

This roundtable dinner offers a unique opportunity to exchange ideas with fellow CCOs and gain insights into the latest trends and best practices for optimizing call center operations and achieving outstanding customer experiences.

Agenda

Discover what awaits you at Optimizing Call Center Operations: Strategies for Enhancing Customer Interactions.

Check-in & Welcomes

Networking Drinks

Dinner & Discussions

Thank you & Goodbyes

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Lazy Betty, Atlanta

Lazy Betty, Peachtree Street Northeast, Atlanta, GA, USA

Lazy Betty, Peachtree Street Northeast, Atlanta, GA, USA

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FAQs

What does my delegate pass include?

Your pass grants you full complimentary access to exclusive curated experiences, including dinners and other private getaways at some of the world’s most prestigious venues. Enjoy ample networking opportunities in a closed-door environment, courtesy of our exclusive sponsoring partner for each specific gathering.

Why attend?

Our Xperiencial gatherings offer an unparalleled opportunity to connect with senior executives, share insights, and explore potential collaborations in some of the world’s most luxurious settings. It’s a unique environment to engage with industry leaders and exchange invaluable perspectives on the latest trends and innovations in a closed-door, invitation only setting.

Do I need to prepare anything?

No preparation is needed on your part. We take care of all the finer details. Simply arrive at the specified time, date, and location, and we’ll handle the rest to ensure you have a seamless and enjoyable experience. 

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